Privacy Policy
At Resolution Solutions Mediation and Dispute Resolution, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, and safeguard the data provided during the mediation process.
1. Information We Collect
We may collect personal information such as your name, contact details, and specific information related to the dispute or mediation services requested. This includes any documentation provided during intake or sessions.
2. Use of Information
The information collected is used solely for the purpose of professional mediation, conflict coaching, and dispute resolution services. We use your contact information to communicate regarding sessions and scheduling.
3. Confidentiality and Security
Confidentiality is a cornerstone of the mediation process. All information shared during mediation sessions is kept strictly confidential, subject to legal requirements for disclosure. We implement robust security measures to protect your digital and physical records from unauthorized access.
4. Third-Party Sharing
Resolution Solutions does not sell or lease client information to third parties. We only share information with external parties when we have your explicit written consent or when required by law.
5. Data Retention
We retain client records for a period consistent with professional standards and legal requirements in the province of British Columbia. Once the retention period ends, records are securely destroyed or deleted.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our handling of your information, please contact us at caitlin.chester06@outlook.com or 250-889-1456.
Last Updated: January 2026
Privacy Policy
At Resolution Solutions Mediation and Dispute Resolution, we are committed to protecting your privacy and ensuring the confidentiality of the information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with mediation best practices and legal requirements.
1. Information Collection
We collect personal information necessary to facilitate mediation services. This includes contact details, background information relevant to your dispute, and any documentation voluntarily provided during the intake process or mediation sessions. All information is handled with the highest degree of sensitivity.
2. Use of Information
Your information is used exclusively to provide conflict coaching and mediation services. We use your data to communicate with you, manage intake procedures, and assist in the identification of creative resolution options. We do not sell or share your information with third parties for marketing purposes.
The core of our practice is confidentiality. Information discussed within mediation sessions is private and will not be disclosed unless required by law or to prevent immediate harm.
3. Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or destruction. Digital files are stored on secure, encrypted platforms, and physical records are stored in locked facilities accessible only to Caitlin Chester.
4. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections to any inaccuracies, and to ask for the deletion of your information once it is no longer required for legal or professional compliance purposes.
For any questions regarding this policy, please contact Resolution Solutions at caitlin.chester06@outlook.com.